Time to answer
2 hours
Immediate
All use cases
Health clinics
An answer immediately. The team only meets people who can book.
Alma is a health clinic. Patients waited about two hours for a reply, and 15 people handled questions that did not need a person. Chatsy now answers those questions immediately and qualifies who can schedule, so the team is 8.
Alma, after Chatsy
People on the replies
15
8
Who reaches the team
Every question
People who can book
Before
A patient waited about two hours. Fifteen people replied, including to people who could not schedule an appointment.
With Chatsy
The answer is immediate. Chatsy handles the questions a person used to type, and only someone who can schedule an appointment reaches the team. That team is 8 people.
Case study
Alma
Patients were already coming to the clinic site with questions. Those questions sat for about two hours, and a team of 15 answered them, whether or not the person could book. Alma put Chatsy on that site. The agent answers from what the clinic published, right away. It also checks whether this person can schedule an appointment. If they can, the team gets them. If they cannot, the conversation stays with the agent. The team that used to be 15 is now 8, because the questions a human no longer has to type never reach them.
How a clinic uses it
The same product as every other Chatsy workspace. The clinic publishes what the agent is allowed to say, then lets it answer and qualify on the site.
- 1
Answer what staff used to type
Hours, services, preparation, and whether a visit is possible. Those replies used to wait about two hours.
- 2
Qualify before anyone is pulled in
Chatsy asks what it needs, then only passes on a person who can schedule an appointment.
- 3
Leave the team on real appointments
Alma went from 15 people to 8 because questions that do not need a person no longer land on them.
Put this on your clinic site
Publish what the clinic is allowed to say, embed the chat, and let it answer and qualify before the team is involved.